FAQ

Overview of topics on this page

  1. Order
  2. Product advice for cover
  3. Product advice for motorcycle locks
  4. Return & Refund
  5. Shipping & Delivery
  6. Payment

Order

How can I cancel my order?

To cancel your order, please send an email with your order number (you will find it in your order confirmation email, please check SPAM folder) to the following email address: support@mycover-protection.com.

Please note that we usually ship paid orders within 24 hours on business days.

How can I change my order afterwards?

You ordered e.g. a wrong size or want to change the shipping address? Then please send an email with your order number (you can find it in your order confirmation email, please check SPAM folder) to the following email address: support@mycover-protection.com

How can I order as a guest without a customer account?

Quite simple.

Currently, every order is handled as a guest order. So you can always order from us without creating an account.

Where can I find the bank details for the order?

If you have selected payment in advance in the order process, the bank details will be displayed at the end of the order.

In addition, you will receive the bank details automatically by e-mail (please also check your SPAM folder if you have not received an e-mail) and you will find the bank details on the invoice, which you will also receive as a PDF by e-mail with every order.

Product advice for motorcycle cover

You have questions about our motorcycle cover?

Then take a look at our FAQ section of the cover or our motorcycle cover advisor.

If you have any further questions, we will be happy to help you personally. All information on how to contact us can be found on our contact page.

Product advice for motorcycle locks

You have questions about our ABUS motorcycle locks?

Then take a look at our motorcycle lock advisor, where we have provided extensive knowledge for you.

If you have any further questions, we will be happy to help you personally. All information on how to contact us can be found on our contact page.

Return & Refund

How can I return a part of the order?

If you would like to return any part of your order, please email us your order number and feel free to include the reason for your return.

After we have confirmed your return request, we will send you the return address for the package.

How do I return the entire order?

If you would like to return your entire order, please email us your order number and feel free to include the reason for your return.

After we have confirmed your return request, we will send you the return address for the package.

Will I receive a notification when my return has arrived at MYCOVER®?

You will not receive a separate notification when we receive your package. However, your return will be processed immediately and the package contents will be checked.

The processing of your return usually takes no longer than 7 business days.

Subsequently, we will order the refund of the (partial) purchase amount, which – depending on the payment method – can usually take up to 14 days.

Who bears the costs for the return?

You (the buyer) are responsible for the return shipping costs.

Where can I find the return label?

We do not send return labels, but you can freely choose the carrier for your return: E.g. DHL, DPD, GLS or Hermes.

Please make sure that the package is insured according to the retail value.

How can I exchange a product?

For the exchange, please contact our support with your order number at the following e-mail: support@mycover-protection.com

When do I get my money back?

After we have checked your return, it usually takes up to 14 days – depending on the payment method – until the (partial) purchase amount has been credited to the original payment method.

How do I get back the amount paid?

You will always receive your (partial) purchase amount credited to the original payment method.

Shipping & Delivery

How long will it take for my order to be shipped?

Orders are usually shipped within 24 hours on working days after payment has been received.

How long is the delivery time?

As a rule, you can expect your order to arrive within 1-3 days after receipt of payment within Germany.

How much does shipping cost?

Orders over 100€ are free of shipping costs within Germany. You can find an overview of the shipping costs on our page “Shipping & Delivery“.

Which shipping service provider will be used for my order?

For shipping within Germany your package will be sent by DPD and for international shipments by GLS.

You will automatically receive the tracking number by email after the shipment (please check your SPAM folder if you did not receive an email).

Can I track the delivery?

Yes.

After your order has been processed and shipped, you will automatically receive the tracking number via email (please check your SPAM folder if you have not received an email).

To which countries can I order?

Under the following link you will find an overview of the countries we ship to “Shipping & Delivery“.

Is my order insured?

Yes, your order will be shipped with an insured package.

Can I have the order delivered to a DHL Packstation?

No, we do not currently offer shipping to packing stations.

How can I still change the delivery address directly after the order?

If your order has not been processed yet, we can still adjust the delivery address of your order. Please send us an email immediately to: support@mycover-protection.com

Payment

What payment methods can I use?

You can pay us by advance payment, PayPal or credit card.

You can find more information about this on our “Payment methods” page.

Has my payment been received yet?

We check the incoming payments on our account for you every working day. As soon as we have received your payment, you will immediately receive a separate confirmation email from us.

(How) Can I change the payment method afterwards?

If you have had problems with the payment, e.g. with PayPal or credit card in the course of the ordering process and would like to choose a different payment method, please send us an email to support@mycover-protection.com.

We are glad to help you!

Personal contact for further questions

You have questions? We are available for you Mon.-Fri. from 9:00-18:00.