FAQ

For example, you ordered the wrong size or want to change the delivery address? Then please send an e-mail with your order number (you can find this in your order confirmation e-mail, please check the SPAM folder) to the following e-mail address: support@mycover-protection.com .

Very easily.

Currently every order is treated as a guest order. So you can always order from us without creating an account.

If you chose to pay in advance during the ordering process, your bank details will be displayed at the end of the order.

In addition, you will automatically receive the bank details by email (please also check your SPAM folder if you have not received an email) and you will find the bank details on the invoice, which you can also send to us as a PDF with every order. get email sent.

To cancel your order, please send an email with your order number (you can find this in your order confirmation email, please check your SPAM folder) to the following email address: support@mycover-protection.com .

Please note that we usually ship paid orders within 24 hours on working days.

If you wish to return part of your order, please send us an email with your order number and the reason for your return.

After we have confirmed your return request, we will provide you with the return address for the package.

If you would like to return your entire order, please email us with your order number and the reason for your return.

After we have confirmed your return request, we will provide you with the return address for the package.

You will not receive a separate notification when your package has arrived. However, your return will be processed immediately and the contents of the package will be checked.

It usually takes no longer than 7 working days to process your return.

We will then request a refund of the (partial) purchase amount, which – depending on the payment method – can usually take up to 14 days.

You (the buyer) are responsible for the return shipping costs.

We do not send return labels, but you are free to choose the transport company for your return: e.g. DHL, DPD, GLS or Hermes.

Please make sure that the package is insured according to the sales value.

For the exchange, please contact our support with your order number at the following email: support@mycover-protection.com

After we have checked your return, it usually takes up to 14 days – depending on the payment method – for the (partial) purchase amount to be credited to the original payment method.

You will always receive your (partial) purchase amount credited to the original payment method.

Orders are usually shipped within 24 hours on working days after receipt of payment.

As a rule, you can expect your order to arrive within Germany in 1-3 days after receipt of payment.

Orders from 100€ are free of charge within Germany, Austria and Switzerland. You can find an overview of the shipping costs on our “ Shipping & Delivery ” page.

For shipping within Germany, your package will be sent via DPD and for international shipments via GLS.

You will automatically receive the tracking number by e-mail after the shipment has been sent (please check your SPAM folder if you have not received an e-mail).

Yes.

After your order has been processed and shipped, you will automatically receive the tracking number via email (please check your SPAM folder if you have not received an email).

Under the following link you will find an overview of the countries to which we ship “ Shipping & Delivery ”

Yes, your order will be sent with an insured package.

No, we currently do not offer shipping to Packstations.

If your order has not yet been processed, we can still adjust the delivery address of your order. To do this, please send us an email immediately to: support@mycover-protection.com .

You can pay us in advance, PayPal or credit card.

For more information, see our Payment Methods page.

We check the incoming payments on our account for you every weekday. As soon as we have received your payment, you will immediately receive a separate confirmation email from us.

If you have had problems paying with PayPal or a credit card during the ordering process and would like to choose a different payment method, please send us an email to support@mycover-protection.com .

We are glad to help you!