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FAQ

Shipping and delivery

How long does the delivery take? When do you ship?

Orders received from Monday to Friday by 12 noon will be dispatched on the same day.

You will receive the shipping notification including tracking number by e-mail between 5 and 7 pm.

In which countries can I order?

You can find the list of countries here.

Can I track the delivery?

Yes, of course! The e-mail with your tracking number will be sent from Monday to Friday after shipping between 5 and 7 pm.

To DHL shipment tracking

What can I do if the shipment status does not change?

In rare cases, display or transmission errors may occur at the carrier.

In such cases, it is worth waiting another 24 hours to see if the status changes (total waiting time 48 hours after dispatch).

If the status is still not updated, please send an email to support@mycover-protection.com. Don’t forget to include your order number and shipment number.

We will take care of this and create an investigation order.

Which shipping service provider is used for my order?

We use DHL for shipping within Germany and for international shipments.

You will automatically receive your shipment number by e-mail as soon as your order has been dispatched. Also check your spam folder if you can’t find an e-mail.

Can I have the order delivered to a Packstation?

Yes, delivery to a Packstation in Germany is possible with DHL.

You can find instructions on how to enter the correct Packstation data in our checkout.

How can I change the delivery address directly after ordering?

As long as your order has not yet been processed, we can adjust the delivery address for you.

Please send us an e-mail to support@mycover-protection.com as soon as possible, stating your order number.

Can I change the delivery address during delivery?

Changing the delivery address is only possible for customers registered with DHL.

As the customer, you can usually use the shipment number to select the drop-off location or a neighbor as the recipient via the DHL website or app.

Simply call up the shipment tracking and adjust the drop-off location.

My parcel was supposedly delivered but has not arrived. What can I do?

If your parcel has been marked as delivered but you have not received it, please follow this procedure:

  1. Check the drop-off location: Sometimes the parcel is left in a safe place (e.g. outside the front door) or with a neighbor.
  2. Contact DHL: Visit the DHL website or call customer service and report the incident. You will receive further support there. DHL: My parcel has been delivered, but I have not received it.
  3. Contact us: If your parcel can still not be found, please contact us by email at support@mycover-protection.com. Include your order number and the consignment number so that we can check the case and initiate a follow-up request if necessary.

My parcel could not be delivered. What should I do?

In this case, please follow the procedure below, check your address again very carefully and check whether the driver really has visible access to your address.

DHL: My parcel was not delivered.

According to DHL, my parcel has been lost. What should I do?

If your parcel is actually lost, please open an investigation request with DHL and report the incident to us at the same time. As soon as we have received your report, we will send you replacement goods.

My parcel is on its way back to the sender. What do I do now?

Please let us know the status of your parcel and check that your delivery address is correct. Also make sure that the delivery person has unhindered access to your address (e.g. visible doorbell or door sign).

As soon as we have received the notification, we will send you new goods as quickly as possible.

My parcel is damaged. What should I do?

Please take photos of the damage to the parcel and the goods – both from the outside and the inside.

If the goods are undamaged, we do not need to open a case with DHL. Just let us know that only the packaging is affected.

My parcel has been delivered to the parcel store but has not yet arrived. What do I do now?

DHL usually informs you by postcard or in the app as soon as your parcel is ready for collection. However, this may take a day longer.

This is because the driver often does not deliver the parcels to the store until the next working day and the store needs some time to register the consignment number in the system. Therefore, please check the status again one day later.

How do I contact DHL in Germany and abroad?

DHL cannot provide any information about my parcel. What should I do?

In this case, please contact our customer support team at support@mycover-protection.com. We will be happy to help you and check the status of your shipment.

How much does the shipping cost?

Orders over 99 euros are usually free of shipping costs. For detailed information, please see our shipping information.

Is my order insured?

Yes, your order will be sent with an insured package.

I have discovered an error in my delivery address. What should I do?

Please let us know your correct address as soon as possible. If your order has just been placed, you can try to correct the delivery address directly via shipment tracking or redirect the delivery to a neighbor.

You don’t deliver to my country. Is there anything I can do?

Please take a look at our shipping information. There you will find a list of all the countries to which we deliver.

Customs

As a Swiss customer, how can I order duty-free in your store?

Via MeinEinkauf.ch you can store in our store easily, with low shipping costs and without customs duties.

This is how it works:

  1. Registration: Register at www.meineinkauf.ch and receive a personal e-mail address in the format “vorname.nachname@meineinkauf.ch”.
  2. Order: Use this e-mail address for your order in our store.
  3. Enter address:
    • Please use only the following address for shipping and billing: MeinEinkauf GmbH
      Maybachstraße 19
      D-78467 Konstanz
    • Make sure that your payment method and the billing and delivery address are correct.
  4. Automatic forwarding: All order and shipping information is forwarded by MeinEinkauf.ch to your private e-mail address. The MeinEinkauf.ch team will take care of duty-free delivery to your Swiss address.
  5. Shipment tracking: You can view the status of your delivery under “My orders” at www.meineinkauf.ch approximately 48 hours after placing your order.
  6. Costs:
    • You pay for the goods directly in our store.
    • The service fee for MeinEinkauf.ch will be invoiced separately.

Shipping costs: 8,32 € – from 99 € order value free shipping!

Exchange / Return / Refund / Complaint / Right of return

How can I return part of the order?

Please send us brief information about the item in question and why you would like to exchange, return or complain about it.

If you have received the wrong size, we will of course send you a suitable exchange as soon as possible.

How do I return the entire order?

Please send us a brief description of the item in question and why you would like to exchange, return or complain about it.

If you have found the wrong size or another error in your delivery, we will of course send you a suitable exchange or replacement as quickly as possible.

Will I be notified when my return has arrived at MYCOVER®?

You will not receive any extra notification, but you can check the status of your return as usual using the tracking number.

DHL shipment tracking

Who bears the costs for the return?

As a rule, we cover the return costs. Further details can be found in our terms and conditions.

Where can I find the return label?

You will receive the return label directly from our support team. Please send us brief information about the item in question and why you would like to exchange, return or complain about it.

If you have received the wrong size, we will of course take care of a suitable exchange as quickly as possible.

How can I exchange a product?

Please send us brief information about the item in question and why you would like to exchange it.

If you have received the wrong size, we will of course take care of a suitable exchange as quickly as possible.

When will I get my money back?

After a successful return – this usually takes 3-5 working days for domestic shipments and 5-7 working days for international shipments – and booking in our warehouse, the refund is usually made within 7-10 days.

If you paid by credit card, please note that the processing time depends on your credit card provider.

How do I get the amount paid back?

The (partial) purchase amount will always be credited to the original payment method.

What is the return address?

Please send your return with your order number to the following address:

MYCOVER Protection GmbH
c/o Subke GmbH, Halle 9
Otto-Brenner-Str. 7a
21337 Lueneburg
Germany

How should the product be returned?

covers:
Please clean the cover according to our folding instructions (PDF), fold it neatly and pack it in the transport bag provided. Then send it back to us in an outer carton.

When opening the box, make sure to place an additional piece of cardboard under the gluing surface if you are using a cutter knife. You are welcome to reuse the pieces of cardboard already supplied.

Locks:
Locks can only be returned in the unopened and undamaged original packaging. Pack them in an outer box and place filling material around the lock to prevent damage due to shifting during transportation.

Can I return the cover if it doesn’t fit?

Of course! We are constantly updating our size chart, but every now and then we may make a mistake. If you receive an incorrect or unsuitable size, simply get in touch with us.

We will then send you a corresponding return label.

What to do if the cover is too big or too small?

This can happen, but don’t worry! We will be happy to send you the right size. Please check your measurements beforehand so that we can send you the right size.

How do I measure correctly?
Follow our measuring instructionswhich you can find on our website. If you are unsure, we will also be happy to help you personally.

Does the right of return apply from delivery of the order or from the order date (e.g. for pre-orders)?

The right of return only begins with the delivery of the order, not with the order date, in accordance with the statutory provisions. Please refer to our general terms and conditions.

If it is a gift or your bike will be delivered a little later, please let us know. We are sure to find a solution that goes beyond the statutory regulations and suits both sides.

Payment errors / payment difficulties

It seems that something went wrong with your payment. But don’t worry! Our team will automatically send you a new payment link. You don’t have to enter anything again and can choose either the same payment method or a different one.

A little tip:
Sometimes the order process takes a few seconds longer, e.g. if reception is poor or many users worldwide are using the payment service at the same time. In this case, simply allow the page to load completely before continuing.

Questions about the order

Can I order by Whatsapp, telephone or e-mail?

Due to the GDPR, orders can only be placed via the store.

Can I pay by invoice or in installments?

You can find all available payment service providers in the footer of our website or directly in the checkout. Some payment service providers also offer special payment methods, such as payment in installments or payment within 30 days.

We also support a simple bank transfer.

Can the invoice recipient be changed subsequently?

No.

What should I do if I have ordered the wrong size?

No problem! Simply send a short e-mail to our support team with your name and invoice or order number and we will take care of the exchange.

If your order has already been sent, you can simply refuse to accept it. The cover will then be automatically returned to us.

What should I do if I have accidentally ordered twice?

Please send us a short e-mail with your name and your invoice or order number and we will cancel the desired order.

If the order has already been sent, you can simply refuse to accept it. The cover will then be automatically returned to us.

Why have I received a shipping confirmation even though my order has already arrived?

Occasionally, during updates, you may receive the last e-mail with the shipping status again. In this case, you can simply ignore the message.

When will I get my money back?

After a successful return – this usually takes 3-5 working days for domestic shipments and 5-7 working days for international shipments – and after processing in our warehouse, the refund is usually made within 7-10 days.

If you paid by credit card, please note the processing time of your credit card provider, as this may vary.

I have not yet received a shipping confirmation and tracking number. What should I do?

If you have ordered between Friday after 12 noon and Monday 12 noon, you will usually receive your shipping confirmation from DHL on Monday around 5 pm.

Why have I received a partial delivery?

Partial deliveries usually only occur for pre-orders. In this case, we have sent the available product in advance so that you don’t have to wait any longer.

Can I collect my goods from you? Do you have a store or a store?

No, we don’t have a branch or store. However, you can find our complete range in our extensive online store.

I have not received an order confirmation. What can I do?

With some mail providers, such as T-Online or Orange, our automatic e-mails, such as order confirmations and invoices, may occasionally not be delivered.

Please first check whether our message may have ended up in your spam folder. If you cannot find the order confirmation there, please contact us so that we can help you further.

My order has not yet arrived. What should I do?

First check the current shipping status via DHL shipment tracking.

If DHL is unable to reach you, the parcel will usually be delivered to a parcel store on the next working day. You can pick up the goods there.

Check the DHL shipment tracking again during the course of the day. There you will find out where your parcel has been taken and that it will be ready for collection for the next 5 to 7 days.

If you do not collect the parcel within this period, it will automatically be returned to us.

Questions about availability/pre-orders of products

Why is the pre-order still delayed?

In the case of pre-ordered products, delays may occur in individual cases, particularly if customs do not release the goods on time.

If your delivery is delayed, please be patient. We will monitor the status and do everything we can to forward the order to you as quickly as possible.

My desired size of cover is not available. Can you tell me if it will be available again soon?

If there is no delivery date for the size you are looking for, please contact us briefly. We will be happy to check whether and when the desired size will be available again.

How does a pre-order work?

As soon as production has started, we will release the items for pre-order in our store. The delivery date specified there already includes a buffer and is usually met without any problems.

You can therefore place your pre-order without hesitation and secure your desired size. Please note that demand is high and products can sell out quickly – so it’s worth pre-ordering early!

Pre-order: Will I be informed as soon as a size is available again?

Please look under the point “Pre-order procedure

I have pre-ordered. How will I be informed when the product is available?

If you have pre-ordered a product, we will only inform you in the event of a delay. Otherwise, the product will be shipped on time on the specified delivery date.

After dispatch, you will receive an e-mail with your consignment number at around 5 p.m. on the same day.

Why is my bike not in the size chart?

Call up our size chart. There you can directly request a size recommendation.

As soon as you have completed and sent the form, our support team will contact you with a suitable recommendation.

General questions about our products

Do you have small, lightweight travel tarpaulins?

No, due to the low demand, we have not yet developed any special travel cover plans.

However, you can fold our cover with the help of the folding instructions (PDF) to the size of a side case or top case.

The dimensions of our standardcovers carrier bag are 38 x 10 x 30 cm. The carrier bags for chopper models are slightly larger.

Do you have a discount code?

As a rule, we do not work with discount codes, as our products are manufactured to a very high standard.

But there is still a way to save: You can refer friends via our affiliate program and receive an affiliate commission of 10% with your personal code.

Where are your products made?

We are currently still producing in China, but are already working on relocating our production to Europe. We have European production facilities on the horizon and are confident that we will be able to implement this in the medium term.

Product questions motorcycle “Outdoor cover”

How do I find the right size/fit?

We have a size chart with recommendations for 100 manufacturers & 2500 models in our store. Various conversions are also taken into account in order to recommend the best possible fit.

How do I measure correctly?

How should I measure?

As a rule, no measuring is necessary. However, if your vehicle is not listed in our size chart, you can simply follow our measuring guide.

What does “distance to the ground” mean and how should I calculate it?

Simply follow the measuring instructions in the picture. The distance to the floor is already taken into account so that the cover does not rest on the floor.

Should my motorcycle stand on the main stand when measuring?

No, this can lead to incorrect height values. Therefore, always measure the motorcycle in the normal standing position on the wheels.

Fit

Why is the front wheel no longer covered when the handlebars are turned?

This is due to the design of the cover and the extreme steering radii of some chopper models.

We are constantly working on a better fit, but despite our more than 20 available sizes, we cannot cover every shape 100%.

We also have to take into account that motorcycles are parked differently – with the handlebars turned to the left, right or straight.

My cover does not go over the edge of the rim. Why is that?

This is due to the design of the cover and the extreme steering radii of some models.

We are constantly working on a better fit, but despite our more than 20 available sizes, we cannot cover every shape 100%.

We also have to take into account that motorcycles are parked differently – with the handlebars turned to the left, right or straight.

Why does the viewing window not match my license plate?

This is due to the design of the cover as well as the numerous conversions and different license plate positions of the many motorcycle models.

We are constantly working on a better fit, but despite our more than 20 available sizes, we cannot cover every shape 100%.

What do I have to do if my motorcycle is exactly at the maximum of the specified dimensions?

Please take another look at our size chart to see if there is already a size recommendation for your model.

As our covers measurements always indicate the maximum values for cover, we recommend that you contact us directly in this case. We will be happy to help you find the right size.

I am between two sizes. Which one should I order?

Please take another look at our size chart to see if there is already a size recommendation for your model.

As our covers measurements always indicate the maximum values of cover, we recommend that you contact us directly in this case. We will be happy to help you find the optimum size for your motorcycle.

My motorcycle has an attachment that is not listed in the size chart. What should I do?

Please check our size chart again to see if there is already a size recommendation for your model or the equivalent facelift model.

If you can’t find a suitable recommendation there, please contact us. We will then check the design and help you determine the right size.

Why do you recommend the same size for two different motorcycle designs?

Because the designs differ only minimally in length and height, a single size can cover both models.

I have large side cases. Will the cover still fit?

Please take a look at our size chart – we probably already have a suitable recommendation for your bike.

As a rule, normal side cases fit easily under the recommended size. If you have particularly large cases, you are welcome to contact us and we will help you make the right choice.

I have a motorcycle with a sidecar. Which cover fits?

Please check our size recommendations to see if we already have a suitable size for your model.

If no recommendation is available, you can send us a personal request directly via the recommendation module.

Do you know other bikers who are also interested in a cover for motorcycles with sidecars? Then let us know! The more inquiries we receive, the greater the chance that this product will go into series production.

I have a top case. Which cover do I need?

Our covers for motorcycles with top cases always have the suffix “+TC”.

Please check our size chart to see if there is already a recommendation for your model. If you are unsure, please feel free to contact us.

I have a side license plate holder, a touring screen or similar. Will the cover still fit?

A side license plate holder usually also fits the chopper models.

Please check our size chart to see if there is already a size recommendation for your model or an equivalent facelift model. If there is no suitable recommendation, please contact us. We will then check the design and help you find the right size.

How big can the top case be for size “M+TC”?

All common standard top cases on the market fit under the “+TC” sizes.

If you have a particularly large top case, you are welcome to contact us and we will check whether the cover fits.

I have a footrest extension. Will the cover still fit?

As a rule, a footrest extension has no influence on the fit.

Exception: If you have a chopper model with additional footrests on the crash bar, you should let us know individually. We will then check the dimensions and find the best solution for you.

I have crash bars or crash bars with footrests. Does the cover still fit?

As a rule, crash bars or those with footrests have no influence on the fit of the cover.

However, if you have a chopper model with additional footrests on the crash bar, you should let us know individually. We will then check the dimensions and find the best solution for you.

Steering wheel lock active – I cannot turn the handlebars and the cover is pulled upwards. What can I do?

This problem usually occurs when the Motorcycle cover is too short or the clips on the front wheel are too tight.

If your motorcycle is already at or above the size limit of the recommended cover, this effect may also occur.

Loosen the clip on the front wheel and check whether the problem persists.

Why is the cover not asymmetrical?

An asymmetrical design can lead to many problems. As bikers park their motorcycles in different ways – with the handlebars turned to the left, right or straight – an asymmetrical cover would be impractical or unsuitable depending on the parking situation.

Do you offer custom-made or one-off products?

We are currently unable to offer special or custom-made products.

However, if there is a design that we have not yet included and for which there is a high demand, you can enter your model in the size table. This allows us to check whether it is possible to expand our range.

Can I get a cost estimate?

No, we do not provide cost estimates.

However, if you place a pre-order, you will of course receive your invoice.

I have a custom motorcycle, a café racer or a model with a wide boxer engine. Which cover fits?

Please check our size chart to see if there is already a recommendation for your bike.

If your model is not listed there, you can enter it directly in the size table using the report function. This way, we can check whether a suitable size is available or expand our range accordingly with your help.

Water & moisture

Why is water forming on my cover?

On some motorcycles, ponding cannot be completely avoided due to the design. As the seat height is usually lower than the front and rear height, the cover can sag over time.

This problem occurs particularly with topcase sizes. So check whether you can pull the cover in such a way that drainage edges are formed to drain off the water in a targeted manner.

Why does moisture form under the cover?

Moisture under the cover is completely normal and can occur to varying degrees depending on the parking situation.

This can often be seen on the license plate window or through damp spots on the seat or tank. As moist air rises from the ground, it collects under the cover.

A similar effect occurs in cars when condensation forms on the inside of the windshield. This is precisely why we use high-quality, breathable materials. In addition, our ventilation zones (the “ears” on the mirrors) ensure that moisture can escape quickly.

How waterproof is the Mycover motorcyclecover?

The water density of a material is measured using the water column. Here is a comparison for better orientation:
1,300 mm water column → Outdoor clothing is considered waterproof in Germany from this specification.
5,000 mm water column → Recommended waterproofness for tent floors.
8,000 mm water column → Waterproofness of the Mycover Outdoor motorcyclecover.

What exactly does the water column mean?

The water column determines the water permeability of a material. The material is loaded with water from the outside while the pressure is slowly increased. As soon as three drops of water have penetrated the material, the measured pressure is given in millimetres of water column.

You can read a detailed explanation here

Transportation options

Does transportation with a cover on a trailer work?

There is currently no cover that is officially approved for use on a trailer. Due to the increased and uncontrollable wind forces, there is always a risk that the cover will tear. Should this happen while driving and cause an accident – for example by obstructing the view of a following vehicle – this could be considered intentional action, which is generally not insured. We therefore accept no warranty and expressly reject any liability claims.

Nevertheless, a cover is often used on trailers. Although our models are among the most tear-resistant on the market, it is essential to secure the tarpaulin with additional transport straps. The lock holes incorporated into the cover are only intended to prevent the tarpaulin from being ripped open by hand and are not designed to prevent it from being lifted off during transportation.

Recommended backup options

  1. Direct fixation with transport straps:
    • If the cover is to be secured together with the motorcycle, additional openings must be made in the tarpaulin for the transport straps.
    • It is recommended to have these openings professionally reinforced and sewn by a tailor to avoid material tears.
  2. Subsequent overdrawing of the cover:
    • Alternatively, the cover can be pulled over after the motorcycle has been lashed to the trailer.
    • However, this can result in the tarpaulin no longer fitting snugly, as the transport straps run in the corners of the vehicle.

Additional fuse required

Regardless of the method chosen, the cover should always be additionally secured with a transport strap to prevent it from being unintentionally lifted off during the journey.

Heat & UV

Does the exhaust need additional protection?

Heat protection is generally recommended in the area of the exhaust manifold system and the rear silencer. However, there are exhaust systems where heat protection materials could cause scratches due to an incorrect fit or too much movement in the wind.

Sports & production motorcycles

With high-quality sports exhaust systems, which are usually made of stainless steel or carbon, there is no increased risk of scratching. These materials are resistant enough so that additional protection is usually not required.

chopper & custom-made products

Special care should be taken with chopper models, which often cost several thousand euros and have a matt paint finish. In these cases, it may make more sense not to use additional heat protection in order to avoid scratches.

Heat development & melting points

A motorcycle exhaust can reach temperatures of up to 800°C during prolonged use on the road. As the melting points of common covers materials (nylon, polyamide, polyester) are between 220 and 280°C, the cover should not be fitted immediately after riding.

Recommended procedure

  • Allow the bike to cool down after riding before using the cover.
  • We recommend a waiting time of at least 10 minutes. In high summer this can take longer.
  • Safety warning: Direct skin contact with a hot end pot can cause severe burns.

Does a black cover heat up more than other colors?

In principle, dark colors absorb more solar radiation and can therefore heat up more than light colors. However, they also cool down more quickly in light breezes.
There is a layer of air between the cover and the motorcycle that acts as a thermal barrier. As a result, the vehicle does not heat up as much under the cover as it would without protection. This is comparable to dark sun protection film on windows, which also offers a protective function despite its high absorption.
Further information:
ADAC heat test (comparison of materials and colors)
Survival compass (temperature behavior of colors in the sun)

Can the cover be mounted directly after riding?

We do not recommend mounting the cover directly after the ride.

Why?

  • High temperatures: An exhaust pipe can reach temperatures of up to 800°C under prolonged load.
  • Material limits: The melting points of common covers materials (nylon, polyamide, polyester) are between 220 and 280°C.
  • Scratch risk: While there is no high scratch risk with stainless steel or carbon exhaust systems, matt paintwork on high-priced chopper exhaust systems can be damaged by incorrect fit or movement in the wind.

Recommended procedure

  • After riding, let the bike cool down before using the cover.
  • Wait at least 10 minutes before checking whether the muffler is already lukewarm.
  • Caution: Direct skin contact with a hot exhaust pipe can cause severe burns!

Wind & storm

Can the cover prevent my motorcycle from falling over?

No, unfortunately a cover cannot prevent a motorcycle from tipping over in strong winds. As the cover increases the surface area of the motorcycle, this results in greater wind resistance, which generally increases susceptibility to wind.

Is the cover loud in the wind?

Our cover is made of extremely tear-resistant and dimensionally stable material, which largely prevents the annoying fluttering noises that occur with thin covers.

Is there additional protection against wind from below?

Yes, our cover has two safety straps at the bottom to prevent the wind from penetrating as far as possible. The robust material also protects against friction damage and paint abrasion as it does not flap uncontrollably.

Recommended positioning in wind & storm

In strong winds: We recommend additional securing, e.g. by lashing or a protected parking position.

Optimum: Position your bike so that the front or rear is facing into the wind, not the side. This minimizes wind resistance.

Rust

Why is my chain rusting and what can I do about it?

Rust on the chain is a widespread problem that affects many motorcyclists – similar to rust on bicycle chains or brake discs in cars. You can find out more about this topic on our page about rust. You are guaranteed to find answers to your questions there.

Lacquer

Are there any special features with coatings?

The composition of paints has changed considerably in recent years, which is why we cannot make any general statements in this regard. If you have any questions about your paint, we recommend contacting the manufacturer directly.

Basic recommendations for paint protection:

  • Matt paints are particularly sensitive and require special protection.
  • A paint-friendly inner coating of the cover, as is the case with us, is essential to avoid scratches.
  • An exact fit helps to minimize friction caused by wind and thus prevent damage to the paintwork. Therefore, take a look at the size chart before buying.

If you have any further questions, we will be happy to advise you.

Durability & care

Can your covers be washed or cleaned?

We have not yet carried out any tests on the washability of our covers, which is why we generally advise against washing them in the washing machine. Mechanical stress can loosen the inner fleece. There is a risk that the washing machine will be damaged. We therefore recommend: Hand cleaning with warm/ lukewarm water, use of a microfiber cloth, sponge or soft brush or the use of professional tent/ tarpaulin cleaner.

Successfully tested by customers:

Disclaimer of liability: We accept no liability for the use of external cleaning agents. Please always follow the manufacturer’s instructions.

How long does the outdoor motorcyclecover last?

Our cover has been on the market for three years and has received excellent feedback from our customers so far.

We are confident that the planned durability of at least five years is realistic. We regularly adjust our guarantee and warranty conditions in order to continuously monitor quality and durability.

We have currently increased our warranty period from the normal statutory warranty to 2 years.

Here you can find the current GTC

General

Is the lock bushing only on the front wheel or also on the rear wheel?

Yes, the lock bushings are located both at the front and rear of the cover.

Our product images usually only show the front lock bushing, but both sides are equipped accordingly to enable flexible securing.

Can the cover be completely closed at the bottom?

No, the cover cannot be completely closed at the bottom.

A complete seal would result in moisture accumulating instead of running off in heavy rain. Our cover is designed in such a way that it is optimally ventilated and still offers reliable protection.

Can a cord or zipper be installed at the bottom to close it completely?

No, we do not use cords or zippers, as fully tightening the cover could lead to moisture collecting inside. This would encourage the formation of condensation, especially during heavy rainfall or high humidity.

Our cover is deliberately designed to remain breathable and allow optimum air circulation thanks to its ventilation zones.

What is the best way to put on the cover?

To ensure that the cover fits correctly and is easy to put on, follow the steps in our instructions. Here is the link to the instructions.

Can I have the cover printed?

Yes, it is generally possible to print on our covers. However, we do not offer this service ourselves.

For customized printing, we recommend contacting a specialist printing service provider who has experience with water-repellent materials.

Can I also order the cover via Amazon?

In principle, yes, but we recommend that you order cover directly from our store.

Advantages for you:

  • Lower prices, as we receive the full margin and there are no additional Amazon fees.
  • Direct customer service for individual advice.
  • Easy size exchange if your ordered size does not fit.
  • Independence from Amazon – so we can continue to optimize our products directly for you.

Can I order a repair kit / set?

Yes, you can order a repair kit. Have a look here.

What is the pack size of the cover and does it fit in the side case?

The pack size of the cover corresponds to the dimensions of the transport bag:

Dimensions: 38 x 10 x 30 cm (in cm)

Whether the cover fits into your side case depends on its dimensions. Please compare these with the dimensions given above.

Is the cover available without a license plate window?

No, we currently only offer the cover with a license plate window, and a version without a window is not currently planned. This is because the license plate must be visible at all times according to legal requirements and a complete cover would not be permitted.

I can’t get the cover back into the packaging. What can I do?

Please take a look at our folding instructions (PDF). These show you step by step how to fold the cover compactly.

Can the outdoorcover also be used indoors?

Yes, the outdoorcover can also be used indoors without any problems.

It not only protects the motorcycle from the weather, but also from dust and dirt when it is parked in a garage or hall. However, the indoor cover is of course more sensible here.

Does the license plate window let UV rays through?

Yes, the license plate window lets UV rays through, but this is usually irrelevant. Why?

  • Tires usually wear out through use before UV radiation can damage them.
  • If there are still concerns, the tire can also be covered with a dark fabric, as dark colors absorb UV rays better than light colors.

Here is a link to the ADAC test with further information.

Product questions motorcycle “Indoor cover”

Can the indoorcover also be used outdoors?

The indoorcover is designed exclusively for indoor use.

If your vehicle is parked in an open carport or under a similar shelter and is fully protected from the rain, the indoorcover can be used under these conditions. However, it does not offer any weather protection against rain or heavy moisture.

For outdoor use, we recommend our outdoorcover, which is specially designed to protect against wind, rain and UV radiation.

What is the pack size of the cover and does it fit in the side case?

The pack size of the cover corresponds to the dimensions of the transport bag:

Dimensions: 35 x 6 x 20 cm (in cm)

Whether the cover fits into your side case depends on its dimensions. Please compare these with the dimensions given above.

Product questions ABUS locks

My lock has a defect

I have a problem / I would like to have my lock checked. What do I have to do?

If you have a problem with your lock and would like ABUS to check it, please send us an email with the following information:

  • Order number
  • Description of the problem
  • Code of the ABUS code card

We will forward your request and open a collection order with ABUS.

Contact: support@mycover-protection.com

How long does the repair, replacement or inspection take?

As a rule, the entire process takes around 14 days, depending on the testing and repair work involved and the manufacturer’s processing time.

If there are any delays, we will of course inform you in good time.

How do I get a key for two locks?

ABUS offers the option of supplying two new locks with a shared key or adapting a new lock so that it is compatible with your existing key.

To order a key combination, we need: The code of your ABUS code card or the key number of your existing key. This information will be forwarded to ABUS with your special order.

Costs & delivery time

  • ABUS charges an additional 10 % for this individual service, which is added to the sales price.
  • The delivery time is approx. 7-10 working days.
  • As this is a custom-made product, revocation is not possible.

Which is the best lock for my motorcycle?

The choice of the best lock depends on the value of your vehicle, the desired level of security and your flexibility. Recommended protection class: At least protection class 18 or higher is recommended for high-priced motorcycles. You can take a look at our motorcycle lock advisor or follow one of the recommendations below.

Lock types & recommendations:

Brake disk lock – light & flexible

Chain lock – maximum security

U-lock – even more solid

  • Advantages: Very resistant, difficult to crack.
  • Disadvantage: More bulky than chain locks, requires an angle grinder to break open.
  • Recommended: ABUS GRANIT™ Extreme 59 / 180HB310

Combination of brake disk lock & chain – maximum flexibility

Combination with ground anchor – best solution for fixed parking spaces

Why do I need a motorcycle lock?

A high-quality motorcycle lock protects your motorcycle from theft and offers an additional level of security, whether you park it at home or on the road.

To find out which lock is best suited to your motorcycle and your parking situation, we recommend our motorcycle lock advisor. There we have compiled comprehensive information for you on the different types of lock and their advantages.

Which motorcycle locks are there?

There are different types of motorcycle locks that offer different advantages depending on the security requirements and usage situation.

We currently offer brake disk locks, U-locks, folding locks, cable locks and chain locks in our store.

For an even more detailed overview of the available lock types and their features, we recommend our motorcycle lock advisor.

What should I look out for when buying a motorcycle lock?

There are several important factors to consider when buying a motorcycle lock, including security level, lock type and area of use.

To help you make a decision, we recommend our motorcycle lock guide. We have compiled all the relevant information there to help you find the best lock for your needs.

In which parking situation do I need which lock?

Choosing the right motorcycle lock depends on your parking situation – whether you want to secure your motorcycle at home, in an underground garage or on the road. Depending on the location and risk of theft, there are different types of lock that offer your motorcycle optimum protection.

To make an informed decision, we recommend our motorcycle lock advisor. There you will find a detailed overview of which lock is best suited to which parking situation.

What security levels are there for motorcycle locks?

At ABUS, motorcycle locks are divided into security levels from 1-20 in order to assess the level of protection against theft. The higher the security level, the more resistant the lock is to break-in attempts.

You can find a detailed overview of the different security levels and what they mean in our motorcycle lock guide. There we explain which lock is best suited to which requirements and security needs.

Which lock do you recommend?

The choice of the right lock depends on your vehicle value, security requirements and flexibility. Recommended protection class: At least protection class 18 or higher is recommended for high-priced motorcycles. Depending on your requirements, you can choose between different types of lock.

Lock types & recommendations:

Brake disk lock – light & flexible

Chain lock – maximum security

U-lock – even more solid

  • Advantages: Very resistant, difficult to crack.
  • Disadvantage: More bulky than chain locks, requires an angle grinder to break open.
  • Recommended: ABUS GRANIT™ Extreme 59 / 180HB310

Combination of brake disk lock & chain – maximum flexibility

Combination with ground anchor – best solution for fixed parking spaces

For an individual recommendation, you can also use our motorcycle lock advisor or contact us directly.

I cannot print out a template for the lock. What can I do?

We cannot give you an exact recommendation without a template and our own examination.

If you cannot print out the template, please check whether your motorcycle is already listed in the ABUS recommendation table.

If your model is not listed there, we recommend measuring the inside diameter of your brake disk manually and comparing it with the lock dimensions.

The lock does not fit my motorcycle. What can I do?

If the lock does not fit, please send us the following information:

  • Order number
  • Motorcycle model
  • A short picture showing the problem

We examine the situation and find a solution together.

Contact: support@mycover-protection.com

What are the weaknesses of a motorcycle lock?

The security of a motorcycle lock depends on several factors, including material, design and locking mechanism. Some locks are more susceptible to certain break-in methods than others.

You can find a detailed overview of potential weak points and protective measures in our motorcycle lock guide. There we explain what you should look out for and which locks offer the best protection for your motorcycle.

Personal contact for further questions

Before you contact us, please check if there is already a current recommendation for your bike: > Here to the size recommendation <

We are available for you by WhatsApp (by chat) and by email. Please do not double request, we will reply within 48 hours: