FAQ

Shipping and delivery

How long does the delivery take? When do you ship?

We dispatch orders received by 12 noon from Monday to Friday on the same day.

The shipping notification incl. The tracking number will be sent by e-mail between 5 and 7 pm.

In which countries can I order?

You can find the list of countries here.

Can I track the delivery?

The email with the tracking number will be sent by email from Monday to Friday after successful dispatch, between 5pm and 7pm.

To DHL shipment tracking

Consignment status does not change

In rare cases, there may be a display or transmission error on the part of the carrier.

In this case, it is usually worth waiting another 24 hours to see if the status changes again. (total waiting time 48 hours after dispatch)

If this is not the case, please contact us by e-mail at support@mycover-protection.com with your order number and consignment number.

We will then create an investigation order.

Which shipping service provider is used for my order?

For shipping within Germany and for international shipments will be sent by DHL.

You will automatically receive the consignment number by e-mail after dispatch. Please check your spam folder if you have not received an e-mail.

Can I have the order delivered to a Packstation?

Shipping to a Packstation in Germany is possible via DHL. You can find the instructions for the correct entry in the address fields in our checkout.

How can I change the delivery address immediately after placing the order?

If your order has not yet been processed, we can still adjust the delivery address of your order. To do this, please send us an email immediately to: support@mycover-protection.com .

Change delivery address during delivery

This function is only available to end customers registered with DHL and can usually be changed by the customer via DHL and the shipment number. (Select storage location or neighbor.)

Simply call up the shipment tracking and change the storage location.

Parcel was supposedly delivered but has not arrived

Should this actually happen, please follow this procedure.

DHL: My parcel has been delivered, but I have not received it.

Parcel could not be delivered

In this case, please follow the procedure below, check your address again very carefully and check whether the driver really has visible access to your address.

DHL: My parcel was not delivered.

Parcel has been lost according to DHL

Should this actually happen, please open an investigation request and notify us in parallel so that we can send you replacement goods.

DHL: Open an investigation request

Parcel is on its way back to the sender

In this case, please report the status to us and check your address again very carefully to see whether the driver really has visible access to your address. We will then be happy to send you new goods as quickly as possible.

Package is damaged

Please photograph the extent of the damage to and in the parcel, as well as to the goods. If your goods are undamaged, we do not need to open a case with DHL.

Parcel handed in at the parcel store, but not yet there

As a rule, DHL will notify you that your parcel is ready for collection via a drop-off card or in the app. However, this usually takes a day longer, as the driver only delivers the parcels to the store on the next working day and the store can only recognize your consignment number in the system some time later.

Contact DHL in Germany and abroad

DHL cannot provide any information

Please contact our customer support: support@mycover-protection.com.

How much does the shipping cost?

Shipments from 99 euros are usually free of shipping costs. Please take a look at our shipping information.

Is my order insured?

Yes, your order will be sent with an insured package.

I have discovered an error in my delivery address

Then please let us know your correct address or, if it is an order that has just been placed, try to correct it via the shipment tracking and perhaps have it delivered to your neighbor.

You do not deliver to my country

Please take a look at our shipping information for a list of all the countries we ship to.

Customs

Swiss customs problems

Must be considered separately.

Exchange / Return / Refund / Complaint / Right of return

How can I return part of the order?

Please send us a brief description of the item in question and why you would like to exchange, return or complain about it. You have probably just received the wrong size and will receive an exchange immediately.

How do I return the entire order?

Please send us a brief description of the item in question and why you would like to exchange, return or complain about it. You have probably just received the wrong size and will receive an exchange immediately.

Do I get a message when my return has arrived at MYCOVER®?

You will not receive an extra notification, but you can track this as usual using your tracking number.

DHL shipment tracking

Who bears the costs for the return?

As a rule, we bear the return costs, everything else can be found in our terms and conditions.

Where can I find the return label?

You will receive a return label directly from Support. Send us brief information about the item in question and why you would like to exchange, return or complain about it. You have probably just received the wrong size.

How can I exchange a product?

Please send us a brief description of the item in question and why you would like to exchange, return or complain about it. You have probably just received the wrong size and will receive an exchange immediately.

When will I get my money back?

After a successful return – this usually takes 3-5 working days in Germany and 5-7 days abroad – and booking of our warehouse, the refund is usually made within 7-10 days. If you paid by credit card, please note the relevant information from your credit card provider.

How do I get the amount paid back?

You will always receive your (partial) purchase amount credited to the original payment method.

What is the return address?

Please send your return with your order number to the following address:

MYCOVER Protection GmbH
c/o Subke GmbH, Halle 9
Otto-Brenner-Str. 7a
21337 Lueneburg
Germany

How should the product be returned?

Please clean the covers according to our folding instructions (PDF), fold them neatly back into the transport bag and send them back to us in an outer box. Please note that these are opened again with a cutter knife, so it is advisable to place an additional piece of cardboard under the adhesive surface. You are welcome to reuse the pieces of cardboard you have already sent.

Locks will only be accepted in the unopened and undamaged original packaging, in an outer carton. Due to the weight of the product, it is advisable to place filling material around it to prevent it from flying around in the box during transportation.

Can I send the covers back if they don’t fit?

Well logo! We are also learning every day and expanding our size chart. We can also slip down the table in the process. So if you receive the wrong size or a size that doesn’t fit, please let us know. We will then send you a corresponding return label.

Covers don’t fit: too big or too small

It happens, but don’t worry, we’ll send you the next size. Please check the measurement data again before we send you the next size.

How do I measure correctly?

Right of return: Does it only count from the date of delivery of the order, not from the order date (e.g. for pre-orders)?

The statutory provisions apply here. Just take a look at our terms and conditions. If it is a gift or your bike will be delivered a little later, please let us know. We will certainly find a mutually agreeable solution that goes beyond the legal framework.

Payment errors / payment difficulties

Apparently something went wrong with your payment. But don’t worry, our team will send you a new payment link unsolicited, without you having to repeat all the entries. You can either choose the same payment method or select a different one.

A little tip: Sometimes an order process takes 2-3 seconds. longer because the reception is not so good or a large number of users worldwide pay with the service provider at the same time. It is better to let the page load completely for a moment before you continue clicking.

Questions about the order

Can I order by Whatsapp, telephone or e-mail?

Due to the GDPR, orders can only be placed via the store.

Can I pay by invoice or in installments?

You can find all our payment service providers in the footer and in the checkout. In addition, some of our payment service providers offer their own payment methods, such as payment in installments or payment within 30 days. We also support a simple bank transfer.

Can the invoice recipient be changed subsequently?

No.

Wrong size ordered

No problem, just send a short email to our support team with your name and invoice or order number and we will take care of the exchange.

If your order has already been dispatched, you can simply refuse to accept it and the covers will automatically be returned to us.

Ordered twice

Please send us a short e-mail with your name and the invoice or order number and we will cancel the desired order.

If your order has already been shipped, you can also simply refuse to accept it and the covers will automatically be returned to us.

I have received a shipping confirmation, but I have already received my order

From time to time during updates, the customer receives the last mail with the shipping status again. As a rule, you can simply ignore this.

When will I get my money back?

After a successful return – this usually takes 3-5 working days in Germany and 5-7 days abroad – and booking of our warehouse, the refund is usually made within 7-10 days. If you paid by credit card, please note the relevant information from your credit card provider.

I have not yet received a shipping confirmation and tracking number

If you have ordered between Friday after 12 noon and Monday 12 noon, you will usually receive your shipping confirmation from DHL on Monday around 5 pm.

I have received a partial delivery

This only happens with pre-orders, in which case we have already sent off the product that is already available.

Can I collect my goods from you, do you have a store? Is there a store?

We do not have a store, click here to go to our extensive online store.

I have not received an order confirmation.

With some mail providers, such as T-Online or Orange, our automatic e-mails, such as order confirmations and invoices, do not seem to be delivered.

In this case, please contact us and check in advance whether our messages have ended up in your spam folder.

My order has not yet arrived.

It is best to check the current shipping status in advance. Use DHL shipment tracking for this.

If DHL was unable to find you, the shipment will be delivered to a parcel store the next day. You can then collect the goods there.

Check DHL’s shipment tracking again later today. There you will find out where the parcel has been taken and will be ready for collection within the next 5 to 7 days.

If you do not collect the parcel within these 5 to 7 days, it will automatically be returned to us.

Questions about availability/pre-orders of products

The pre-order is still delayed

Unfortunately, we have also been affected by the global supply chain problems since coronavirus, but we usually manage to meet our delivery deadlines. From time to time, however, it can happen that customs do not release the goods quickly enough and delivery is delayed. (Only for pre-ordered products.)

I would like to order covers and my desired size is not available. Can you tell me if this will be available soon?

If there is no delivery date after the size you have found, please contact us briefly.

Pre-order procedure

As soon as we have started production, we will release the items for pre-order in the store. The delivery date shown there is already provided with a buffer and is usually met without any problems.

So you can place your pre-order with a clear conscience and secure a size. Please note that we have a very high number of pre-orders and the products could sell out quickly. So it makes sense to order in advance!

After receiving the goods, you still have time to check them at your leisure and contact us if something doesn’t fit.

Pre-order: Will I be informed as soon as a size is available again?

Please look under the point “Pre-order procedure

I have pre-ordered. How will I be informed when the product is available?

If you have pre-ordered a product, we will only inform you in the event of a delay. Otherwise the product will arrive on the specified delivery date. After successful shipment, you will receive an email with the shipment number at around 5 p.m. on the same day.

My motorcycle is not in the size chart

Call up our size chart. There you have the option of requesting a size recommendation directly. Our support team will contact you after you have sent the request via the form.

General questions about our products

Do you have small, lightweight travel tarpaulins?

No, due to low demand we have not yet developed any travel cover plans.

You can usually fold the covers to the size of a side case or top case using our folding instructions (PDF).

The dimensions of our covers carrier bag are 38 x 10 x 30 cm. The carrier bags for chopper models are slightly larger.

Do you have a discount code?

Hello from Hamburg,

We do not generally work with discount codes. Our products are very expensive to manufacture and our margins are adjusted accordingly for a small company. That is why we cannot engage in permanent discount wars like other companies. xD

I hope you can understand us.

However, there is the possibility to refer friends via our affiliate program and receive an affiliate commission of 10% with your personal code:

Where are your products made?

Unfortunately, we currently still have to produce in China, but we already have European production facilities in prospect and are confident that we will be able to implement this in the medium term.

Product questions Motorcycle “Outdoor covers”

How do I find the right size/fit?

We have an extra size chart with over 2000 recommendations for you in the store, where we try to take all possible conversions into account.

How do I measure correctly?

How should I measure?

As a rule, you don’t need to measure any more, but if you haven’t found your vehicle in our size chart, you can simply follow our measuring guide.

What do you mean by distance to the ground, how should I calculate?

Simply follow the measuring instructions in the picture. We include the distance to the ground, as we want to prevent the housse from lying on the ground.

Should my motorcycle stand on the main stand when measuring?

No, this leads to incorrect height values.

Fit

With the handlebars turned, the front wheel is no longer covered

Unfortunately, this is due to the design of the covers and the extreme steering radii of some chopper models.

We are constantly working on a better fit, but despite our more than 20 sizes, we cannot cover all shapes 100%.

We also have to take into account that the vehicles are parked differently. (handlebar left, right, straight)

My covers do not go over the edge of the rim

Unfortunately, this is due to the design of the covers and the extreme steering radii of some models.

We are constantly working on a better fit, but despite our more than 20 sizes, we cannot cover all shapes 100%.

We also have to take into account that the vehicles are parked differently. (handlebar left, right, straight)

The viewing window does not match my license plate number

Unfortunately, this is due to the design of the covers and the extreme conversions and license plate positions of the countless motorcycle models.

We are constantly working on a better fit, but despite our more than 20 sizes, we cannot cover all shapes 100%.

Fit maximum dimensions

What do I have to do if I am exactly at the maximum of the dimensions? Maximum value of the dimensions?

Please check our size chart again to see if there is already a size suggestion for your model. As our covers measurements always represent the maximum values of the covers, we recommend that you contact us in this case.

I am between two sizes. Which one should I order?

Please check our size chart again to see if there is already a size suggestion for your model. As our covers measurements always represent the maximum values of the covers, we recommend that you contact us in this case.

My motorcycle has an attachment that is not listed in the size chart.

Please check our size chart again to see if there is already a size suggestion for your model or the equivalent Facelift model. If this is not the case, please contact us so that we can look into the design.

Why do you recommend the same size for 2 different motorcycle designs?

As the designs then differ so little in length and height values that one size can cover both.

I have (large) side cases, will the covers fit?

Please take a look at our size chart, we are sure to have a recommendation for your bike. As a rule, “normal” suitcases fit under the recommended size.

I have a motorcycle with a sidecar

Please take a look at our size recommendations.

If we don’t have a recommendation for your model, you can send us a personal request directly from the recommendation module.

If you know other bikers who are also interested in this product, please let us know so that we can increase the chances of this product going into production.

We look forward to your support in taking the best covers by bikers for bikers to the next level and further expanding our portfolio.

I have a top case, which covers do I need?

Our top case sizes always have the suffix “+TC” – please check our size chart to see if there is already a recommendation for your model.

I have a side license plate holder, touring windshield, etc. Will the covers still fit?

The side license plate holder usually also fits the chopper models. Please check our size chart again to see if there is already a size suggestion for your model or the equivalent Facelift model. If this is not the case, please contact us so that we can look into the design.

How big can the top case be for size “M+TC”?

All “normal” top cases currently on the market fit under the “+TC” sizes.

I have a footrest extension

This does not usually affect the covers.

Unless you have a chopper model and additional footrests on the crash bar. You should then report this to us individually and we will check the dimensions.

I have crash bars or crash bars with footrests

This does not usually affect the covers

Unless you have a chopper model and additional footrests on the crash bar. You should then report this to us individually and we will check the dimensions.

Steering wheel lock / cannot turn the handlebars / covers are pulled upwards

This usually only occurs if the size is too short or the clips on the front wheel are too tight, where the bikes are already at or above the recommended size limit. So loosen the clip at the front once and see if the problem still exists.

Why are the covers not asymmetrical?

Unfortunately, this type of design can cause a lot of problems. As bikers park their bikes differently (handlebars on the right, left, straight), an asymmetrical shape would be a hindrance depending on the parking situation.

Can I order custom-made or one-off products from you?

We are not yet able to offer custom-made products or individual designs. However, if you are looking for a model that we have not yet included and there is demand on the market, you can use the function in the size table to report a vehicle that we do not yet have.

Can I get a cost estimate?

We do not provide cost estimates. However, if you place a pre-order, you will of course receive an invoice.

I have a custom bike / café racer / boxer engine very wide

Please check our size chart to see if there is already a recommendation for your motorcycle. If this is not the case, you can register your vehicle that is not yet available with us.

Water & moisture

Ponding on the motorcycle

Ponding cannot be ruled out on some models due to the design, as the seat height is usually lower than the front and rear heights.

This causes the covers to sag after a certain time. This usually only occurs with topcase sizes. See if you can adjust the covers so that you get drainage edges.

Moisture under the covers

Moisture under the covers is completely normal and can be more or less noticeable depending on the park’s weather conditions.

Mostly visible on the license plate window or damp spots on the seat or tank. As the moist air rises from the ground, it collects under the covers.

You probably already know a similar effect with different ambient temperatures from your car – on the inside of the windshield. This is exactly where a high-quality and breathable material is very important. We have also designed the ventilation zones (ears on the mirrors) to allow moisture to escape quickly.

Watertightness

1,300mm water column above which outdoor clothing can be described as waterproof in Germany.

5,000mm Recommended water column for tent floors

8000mm water column for the Mycover Outdoor Motorcycle covers

For those who are interested, here is a quote from the Bergfreunde source:*

“The water column determines the water permeability of a fabric or membrane. Or to put it more simply: how quickly does a material allow water to pass through?

This exposes the outside of the material to water. The water pressure starts at zero, the water column then rises by 100 millimeters of water column or 600 millimeters of water column per minute, depending on the standard.

The time it takes for three drops of water to make their way through the fabric is then measured. The pressure acting at this point is then given in millimeters of water column.”

Source: https://www.bergfreunde.de/blog/wasserdicht-oder-wasserabweisend/

Transportation options

Transportation on a trailer

Hello from Hamburg,

Thank you for your inquiry regarding the use on a trailer/motorhome etc.

First of all, we would like to make you aware that there are currently no covers that have been technically approved for use on a trailer.

Due to the increased and uncontrollable wind resistance, you must be aware at all times that the covers could tear. Should this happen and an accident be caused as a result, for example by obscuring the view of the car driving behind or similar, you would not even be insured, as this could even be classified as intentional. (We accept no liability at any time and reject any claims).

Nevertheless, it feels like almost everyone does it. Although we can tell you that our housse is probably the most tear-resistant on the market at the moment, it should still be additionally secured with transport straps. Although we have specially incorporated lock holes in the front and rear areas of the covers, these are only intended to prevent them from being torn open by hand.

These are therefore not used to secure a housse against flying away on a trailer or similar. Since motorcycles are usually lashed down via the triple clamp and the rear frame and/or the footrests (4 straps), you would of course have to create additional holes in the covers, which would allow the transport strap to be passed through “if you want to secure the cover and motorcycle in one go.”

However, you should then have these holes cleaned and the edges sewn/reinforced again by a tailor, otherwise you will have tears in the material.

Of course, you can also do without this and load the motorcycle first and then cover it with the Motorcycle covers, but this usually causes difficulties again, as the transport straps are pulled into the respective corners and the covers can then no longer lie close to the vehicle.

No matter what you choose, just secure the covers with a transport strap at the end to prevent them from flying away.

Heat & UV

Do I need extra protection for the exhaust?

Hello from Hamburg,

Heat protection is generally recommended in the area of the exhaust manifold system and the rear silencer.

However, there are also such expensive exhaust systems where heat protection materials could potentially scratch due to incorrect fit, too much movement in the wind, etc. However, since the “expensive” exhaust systems on “normal” motorcycles are usually from Akrapovic, which are then made of stainless steel or carbon, we don’t really need to worry about scratches.

The situation is quite different with choppers. Especially if you use Jekyll & Hide, Kesstech exhaust systems or similar, which can cost several thousand euros and often have a matt finish, it makes sense to do without heat protection.

Incidentally, an exhaust pipe can easily reach 800 degrees when accelerating for several minutes, even on the road. As the melting points of all covers (nylon, polyamide, polyester) are around 220-280 degrees, we would like to point out that a cover should not be put on immediately after riding.

It’s best to let them cool down while you get changed and then check again after 10 minutes to see if the muffler is already warm to the touch. Can sometimes take longer in midsummer! (Caution: risk of burns.)

Doesn’t the black housse heat up more than other colors?

Hello from Hamburg,

In principle, dark colors absorb more radiation/energy and can therefore heat up more, but they also cool down much faster than light colors in even light breezes.

However, as there is an additional layer of air between the covers and the motorcycle, the vehicle underneath does not heat up as much as it would without the covers. That is why dark sun protection film on the windows brings so much or long dark robes in the desert among the desert peoples.

Further information:

Heat protection: Put on the housse directly after driving?

Hello from Hamburg,

Heat protection is generally recommended in the area of the exhaust manifold system and the muffler. However, there are also such expensive exhaust systems where heat protection materials could potentially scratch due to incorrect fit, too much movement in the wind etc.. However, since the expensive exhaust systems on “normal” motorcycles are usually from Akrapovic, which are then made of stainless steel or carbon, we don’t really need to worry about scratches. The situation is quite different with choppers. Especially if you use Jekyll & Hide exhausts or similar, which can cost several thousand euros and often have a matt finish, it makes sense to do without heat protection. Incidentally, an exhaust can easily reach 800 degrees when the throttle is accelerated several times, even on the road. As the melting points of all covers (nylon, polyamide, polyester) are around 220-280 degrees, we would like to point out that a housse should not be put on immediately after riding. It is best to let it cool down while you change your clothes and then check again after 10 minutes to see if the muffler is already lukewarm. (ATTENTION, we must point out the risk of burns here)

Wind & storm

Susceptibility to wind

Hello, does the cover prevent my motorcycle from falling over and is it as loud as other covers in the wind? Is there any additional protection to prevent the wind from blowing in from below?

Susceptibility to wind:

Every Motorcycle cover brings more wind resistance than a motorcycle, as the surface area of the motorcycle is increased by the cover. A housse therefore cannot prevent it from tipping over.

However, our covers are extremely tear-resistant, very dimensionally stable and have 2 additional securing straps in the lower area to prevent the wind from blowing in as far as possible.

The dimensionally stable material ensures that you don’t have the dreadful flapping noises you get with other thin covers and can sleep in peace. (Even your neighbors.)

Our material also prevents extreme paint damage caused by friction and/or a lack of paint protection on the inside.

It would be good if you position the motorcycle and the cover so that the front or rear of the motorcycle/cover is in the wind rather than the side, then you will have the least wind resistance and won’t have to worry even on stronger windy days.

However, I would always take additional precautions in the event of a storm. Position the motorcycle so that the wind resistance is at its lowest.

Rust

My chain is rusting because of your covers

Hello from Hamburg,

oh man, you’ve touched on a really annoying topic that somehow seems to affect every biker. (Also cyclists and often car drivers on the brake disks).

Basically, rust occurs when oxygen, iron and hydrogen meet. So if there is moisture in the air, as is the case with fog, for example, then things go crazy.

But you can usually get rid of this with really intensive greasing. Just don’t use WD40, as this destroys the protective film on the chain. Helps to lubricate doors and locks, but does not protect against rust.

Everything inside retracts by itself. Only the outside doesn’t come off on its own.

As a rule, the chain runs more or less unprotected. It must therefore be relubricated regularly – every 300 to 500 km – and cleaned if necessary.

But now it feels protected by the covers. That’s also true if you only think about the top.

However, the motorcycle’s parking space is also crucial. If it has rained, the moisture rises from the ground and, depending on the pitch, collects under the covers.

This is exactly why it is so important to have a housse that is not only breathable, but also has ventilation zones to allow moisture to escape. However, this can sometimes take longer, depending on how damp it is outside.

It is therefore essential to grease the chain carefully, as rust on the chain can also spread to all other components!

I’ll send you some links where you can read up on the subject. Hopefully there will soon be permanent solutions for this!

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More information

Lacquer

Special features of paints?

Please bear in mind that we can hardly say anything about the paints, as the compositions have changed considerably in recent years and this is not our specialty.

If you have any questions about your paint, please contact the manufacturer.

Basically, however, you can say that matt paints are particularly sensitive, which is why paint protection on the inside is the least you should have.

A precise fit is recommended to prevent wind rubbing back and forth as far as possible.

Animals

How can you prevent mice and martens from nesting in the covers?

Answer follows.

Can mice/animals get under the covers?

Answer follows.

Durability & care

Wash or clean the covers?

Hello from Hamburg,

As we have not carried out these tests, we generally advise against washing.

Cleaning in the washing machine is very likely to loosen the inner fleece and could damage your washing machine.

Cleaning should be carried out with warm/ lukewarm water, a microfiber cloth, sponge or soft brush. Alternatively, you can also use a professional tent or tarpaulin cleaner for the respective material.

Please read the manufacturer’s instructions carefully. (We assume no liability for this. Disclaimer!)

Tried by end customers so far with good results:

How long does the outdoor Motorcycle covers last?

We currently have 3 years of sales behind us and excellent feedback from end customers.

We are confident that we will be able to meet our initial target of 5 years’ durability and will adjust our guarantee/warranty period annually.

We have currently increased our warranty period from the normal statutory warranty to 2 years. Click here for the current GTC.

General

I can only see the lock bushing on the front wheel in your pictures, is it also present on the rear wheel?

Yes, the lock bushings are located at the front and rear.

Can the housse be closed completely at the bottom?

No and would only lead to the accumulation of water on extremely rainy days.

Is it possible to install a cord/zipper at the bottom to close it completely?

We do not install them, as water could permanently collect on the inside of the material due to the complete contraction.

What is the best way to pull over the covers?

We are currently in the process of creating instructions. Update to follow.

Can I have the covers printed?

Yes, but not with us, please contact a printing professional.

Can I also order the covers via Amazon?

We prefer to do it in the store, where we get the full margin, you get the housse cheaper and we don’t have to depend on Amazon. In addition, we can communicate with you much better and send a different size if something doesn’t fit.

Order repair kit / set

A short e-mail with the dimensions of the hole and we will try to supply you.

What is the packing size of the covers and does it fit in the side case?

All dimensions in cm, dimensions of the transport bag: 38 x 10 x 30 cm

Is the covers available without license plate window?

No, not currently planned.

I can’t get the covers back into the packaging

Please take a look at our folding instructions (PDF).

Can the outdoor covers also be used indoors?

Yes.

Does the license plate holder let UV rays through?

Yes, but not usually relevant. Tires are usually worn out before UV radiation can destroy them.

If you still have concerns, please contact your tire manufacturer or cover it with a dark fabric, as these absorb UV rays better than light colors.

Here is a link to the ADAC test with further information.

Product questions Motorcycle “Indoor covers”

Can the indoor covers also be used outdoors?

If your vehicle is parked in an open carport or similar and the vehicle is completely protected from the rain, you can also use the indoor covers outside.

What is the packing size of the covers and does it fit in the side case?

All dimensions in cm, dimensions of the transport bag: 35 x 6 x 20 cm

Product questions ABUS locks

My lock has a defect

Report problem/have lock checked

Please send us a short e-mail with your order number, the problem and the code of the ABUS code card and we will open a collection order from ABUS.

How long does the repair/replacement/test take?

As a rule, the entire process takes 14 days.

How do I get a key for 2 locks? (equal closure)

Hello from Hamburg,

ABUS can either provide you with 2 new locks with one key ex works or, if you already have a lock, your new lock can be operated with your existing key.

To do this, we need the code from your codecard or the key number from your key.

We will forward this number to ABUS with your special order placed with us.

ABUS charges an additional 10% for this extra manual service, which we then add to the sales price.

The delivery time is then approx. 7-10 working days. Since it is a “custom-made product”, you can no longer make use of your 14-day right of withdrawal. (This is just a side note, as we have to point this out to you).

Biker greeting

Benni

Which is the best lock for my motorcycle?

Hello from Hamburg,

For a high-priced vehicle, I would go for protection class 18 or higher. You can either follow my recommendation listed here or read our motorcycle lock advisor.

If you fancy flexibility and a bit of technical gimmickry, you can install a brake disk lock use a brake disk lock.

It is light and usually fits in the rear, but you could forget that it is fitted and then damage the brake calliper when driving off.

Examples:

If you fancy a full protection class and can do without Bluetooth, then this is the chain lock for you. Heavy, extremely solid, slightly larger pack size.

The U-lock is even more bulky. But even more massive and harder to crack – you have to have an angle grinder for that.

The absolute top class is a combination of brake disk lock and chain. Advantageous if you want to go on vacation, then you can leave the chain at home

In combination with a ground anchor for property or permission to drill into the ground, unbeatable!

I have several questions about ABUS locks and would like some advice. Which one is best for me, can you help me?

Hi from Hamburg, I would like to recommend our motorcycle lock advisor to you first, as we have spent a lot of time describing the individual locks and the respective parking situation.

Why do I need a motorcycle lock?

Hello from Hamburg,

please read our motorcycle lock advisor.

Which motorcycle locks are there?

Hello from Hamburg,

please read our motorcycle lock advisor.

What should I look out for when buying a motorcycle lock?

Hello from Hamburg,

please read our motorcycle lock advisor.

In which parking situation do I need which lock?

Hello from Hamburg,

please read our motorcycle lock advisor.

What security levels are there for motorcycle locks?

Hello from Hamburg,

please read our motorcycle lock advisor.

Which lock do you recommend?

Hello from Hamburg,

For a high-priced vehicle, I would go for protection class 18 or higher. You can either follow my recommendation listed here or read our motorcycle lock advisor.

If you fancy flexibility and a bit of technical gimmickry, you can install a brake disk lock use a brake disk lock.

It is light and usually fits in the rear, but you could forget that it is fitted and then damage the brake calliper when driving off.

Examples:

If you fancy a full protection class and can do without Bluetooth, then this is the chain lock for you. Heavy, extremely solid, slightly larger pack size.

The U-lock is even more bulky. But even more massive and harder to crack – you have to have an angle grinder for that.

The absolute top class is a combination of brake disk lock and chain. Advantageous if you want to go on vacation, then you can leave the chain at home

In combination with a ground anchor for property or permission to drill into the ground, unbeatable!

I can’t print out a template for the lock.

Unfortunately, we cannot help you without a template and a check on your part. Here you can check again whether your motorcycle is now included in the ABUS recommendation table: https://www.mycover-protection.com/wp-content/uploads/2021/05/Bremsscheibenschloesser_Uebersicht_2019_Flyer_420x297mm_83637_StA_RGB_RZ.pdf

The lock does not fit my motorcycle

Please send us your order number, your motorcycle model and a short picture of the problem and we will see how we can help you.

What are the weaknesses of a motorcycle lock?

Hello from Hamburg,

please read our motorcycle lock advisor.

Personal contact for further questions

Before you contact us, please check if there is already a current recommendation for your bike: > Here to the size recommendation <

We are available for you by WhatsApp (by chat) and by email. Please do not double request, we will reply within 48 hours: