FAQ

Overview of the topics on this page

  1. an order
  2. Product advice for tarpaulin
  3. Product advice for locks
  4. Return & Refund
  5. shipping
  6. payment

an order

How can I change my order afterwards?

For example, you ordered the wrong size or want to change the delivery address? Then please send an e-mail with your order number (you can find this in your order confirmation e-mail, please check the SPAM folder) to the following e-mail address: support@mycover-protection.com .

How can I order as a guest without a customer account?

Very easily.

Currently every order is treated as a guest order. So you can always order from us without creating an account.

Where can I find the bank details for the order?

If you chose to pay in advance during the ordering process, your bank details will be displayed at the end of the order.

In addition, you will automatically receive the bank details by email (please also check your SPAM folder if you have not received an email) and you will find the bank details on the invoice, which you can also send to us as a PDF with every order. get email sent.

How can I cancel my order?

To cancel your order, please send an email with your order number (you can find this in your order confirmation email, please check your SPAM folder) to the following email address: support@mycover-protection.com .

Please note that we usually ship paid orders within 24 hours on working days.

Product advice for tarpaulin

Do you have questions about our motorcycle tarpaulin ?

Then take a look at our FAQ area for the tarpaulin or our motorcycle tarpaulin advisor .

If you have any further questions, we will of course be happy to help you personally. All information on how to contact us can be found on our contact page .

Product advice for locks

Do you have questions about our ABUS motorcycle locks ?

Then take a look at our motorcycle lock advisor , where we have extensive knowledge for you.

If you have any further questions, we will of course be happy to help you personally. All information on how to contact us can be found on our contact page .

Return & Refund

How can I return part of the order?

If you wish to return part of your order, please send us an email with your order number and the reason for your return.

After we have confirmed your return request, we will provide you with the return address for the package.

How do I return the entire order?

If you would like to return your entire order, please email us with your order number and the reason for your return.

After we have confirmed your return request, we will provide you with the return address for the package.

Do I get a message when my return has arrived at MYCOVER®?

You will not receive a separate notification when your package has arrived. However, your return will be processed immediately and the contents of the package will be checked.

It usually takes no longer than 7 working days to process your return.

We will then request a refund of the (partial) purchase amount, which – depending on the payment method – can usually take up to 14 days.

Who bears the costs for the return?

You (the buyer) are responsible for the return shipping costs.

Where can I find the return label?

We do not send return labels, but you are free to choose the transport company for your return: e.g. DHL, DPD, GLS or Hermes.

Please make sure that the package is insured according to the sales value.

How can I exchange a product?

For the exchange, please contact our support with your order number at the following email: support@mycover-protection.com

When will I get my money back?

After we have checked your return, it usually takes up to 14 days – depending on the payment method – for the (partial) purchase amount to be credited to the original payment method.

How do I get the amount paid back?

You will always receive your (partial) purchase amount credited to the original payment method.

shipping

How long does it take for my order to be shipped?

Orders are usually shipped within 24 hours on working days after receipt of payment.

How long does the delivery take?

As a rule, you can expect your order to arrive within Germany in 1-3 days after receipt of payment.

How much does the shipping cost?

Orders from 100€ are free of charge within Germany, Austria and Switzerland. You can find an overview of the shipping costs on our “ Shipping & Delivery ” page.

Which shipping service provider is used for my order?

For shipping within Germany, your package will be sent via DPD and for international shipments via GLS.

You will automatically receive the tracking number by e-mail after the shipment has been sent (please check your SPAM folder if you have not received an e-mail).

Can I track the delivery?

Yes.

After your order has been processed and shipped, you will automatically receive the tracking number via email (please check your SPAM folder if you have not received an email).

In which countries can I order?

Under the following link you will find an overview of the countries to which we ship “ Shipping & Delivery

Is my order insured?

Yes, your order will be sent with an insured package.

Can I have the order delivered to a Packstation?

No, we currently do not offer shipping to Packstations.

How can I change the delivery address immediately after placing the order?

If your order has not yet been processed, we can still adjust the delivery address of your order. To do this, please send us an email immediately to: support@mycover-protection.com .

payment

Which payment methods can I use?

You can pay us in advance, PayPal or credit card.

For more information, see our Payment Methods page.

Has my payment already been received?

We check the incoming payments on our account for you every weekday. As soon as we have received your payment, you will immediately receive a separate confirmation email from us.

(How) Can I change the payment method afterwards?

If you have had problems paying with PayPal or a credit card during the ordering process and would like to choose a different payment method, please send us an email to support@mycover-protection.com .

We are glad to help you!

Personal contact for further questions

You have questions? We are available for you Mon.-Fri. from 9:00-18:00.